RIGHT OF WITHDRAWAL
Information on the exercise of the right of withdrawal & Standard withdrawal form
Consumers are entitled to exercise the right of withdrawal under the conditions set out below.
A consumer is a natural person who has entered into a legal transaction with purposes that are principally outside his or her commercial or self-employed activity:
Information on the exercise of the right of withdrawal
Right of withdrawal
The consumer has the right to withdraw from this contract within 14 days without giving any reason.
The period expires after 14 days from the day on which you or a third party, other than the carrier and indicated by you, acquires physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Shoes Sas, Via Centrale, Nr 62C, 39031 Brunico (Bz), ITALY, Tel.: +39 0474 555477 E-Mail: info@shoesbruneck.com) of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). For this purpose, you can use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments you have made to us, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The return is at the customer's expense. The only costs you will have to bear are those of returning the products purchased.
Such refunds will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any costs as a consequence of such refund.
We have the right to refuse compensation until the goods have been returned or until the consumer has presented documentation certifying the return of the goods, depending on which condition occurs first.
You are requested to send back the goods or deliver them to us, without undue delay and in any case within 7 days from the day on which you communicated your withdrawal from this contract.
The direct costs of the return shipment are at your expense.
You are only liable for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
General information
• the products must be intact and must not have been used, worn, washed or damaged;
• the identification tag must still be attached to the products with the disposable seal, which is an integral part of the goods;
• the products must be returned in their original packaging, including the original receipt/invoice (if you want to return a kit, you must return all the items that make up the kit);
• the returned products must be sent in a single shipment. We reserve the right not to accept items from the same order, returned and shipped at different times;
Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005, on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
Modification and update
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.shoesbruneck.com
Standard withdrawal form
Fill out and return this form only if you wish to withdraw from the contract.
Recipient:
…………………………………
Street …………………………….
39…. City………………….
Country ………………………
E-Mail: …………………………………….
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services (*)
_________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete where applicable.